F.A.Q. Help

F.A.Q - Help

How are my items shipped?

How secure is this website?

Where to you ship to?

Can I track my order?

How can I make sure I order the correct ring size?

Shipping Worldwide and Customs.

What if I need help or have more questions?

What if my item requires Hallmarking?




How are my items shipped?

All items are shipped in a jewellery box and will be shipped with DHL as a parcel with signature confirmation.  
This ensures fast shipping and full tracking.

Parcels can also be shipped express if you prefer. Please note that express shipping may cost considerably more.
If you would like to use a different shipping method please contact me before placing an order.


How secure is this website?  

All payments go through a payment processor/bank.
If you pay with PayPal, they will hold and process your payment information.

All orders are placed over a secure connection. The information being transferred is encrypted.

There is no need to register before placing an order, you can order as a guest (also secure connection).


Where to you ship to?

We ship to any country in the EU, Norway, Iceland and Gibralter, however, there are export and import laws that may stop us from shipping certain items to certain countries.  One example would be sterling and fine silver, these cannot be shipped to every country.
Please make sure that you are familiar with your countries import laws before ordering an item.
Importing an item (for customers outside the EU) may result in extra taxes to be paid by the person importing the item.
Please note that I am not responsible for any duties, taxes or other charges that are incurred when importing an item into your country.


Can I track my order?

Yes, all orders are shipped with tracking.  You will receive the tracking number as soon as your item has shipped.



How can I make sure I order the correct ring size?

To make sure you have the correct ring size please check out the 'Ring Size' page where you will find information as to what is required and how you can measure your ring size.

You can also purchase a ring sizer, available in my shop, should you then place an order for a ring, the cost of the ring sizer will be deducted from the price of the ring.
If you have questions, or are not sure please email me.



Shipping Outside the EU and Customs.


Please note that I am not responsible for any duties, taxes or other charges that are incurred when importing an item into your country.




What if I need help or have more questions?

If you have questions or need help with an item, please do not hestitate to contact me.
Email: service@viveccarubin.com   I will get back to you as soon as possible.